# 30. Private Notes and Invoice Notes

There are two kinds of notes. PRIVATE NOTES are staff-only remarks about the customer, marked Positive or Negative, and they follow the customer onto every [invoice](https://autosoftware.company/invoice_entry_form.php); the red and green numbers on the button count the negative and positive notes, and they never print. INVOICE NOTES belong to this invoice only: they print on the invoice and appear as a note under Prior Invoice Recommendations at the vehicle's next visit. The INVOICE NOTES button turns red when the invoice has notes.

## How do I add a private note about a customer?

1. From the Home Screen, click Invoices → Invoice List and open the invoice.
2. Click PRIVATE NOTES.
3. Type the Remark, add a Reason if you like, and set Type to Positive or Negative.
4. Click SAVE. The note is listed with the date and who added it. Use the icons beside a note to edit or delete it.

![Private Notes](/images/s136_294d17ff.png)
*Private Notes*

![Invoice Notes](/images/s136_39ac5186.png)
*Invoice Notes*

## How do I add a note that prints on the invoice?

1. From the Home Screen, click Invoices → Invoice List and open the invoice.
2. Click INVOICE NOTES.
3. Type the note in NOTES and click SAVE. It is saved straight away, without saving the invoice.