# 18. Refunds

REFUND appears on a finalized [invoice](https://autosoftware.company/invoice_entry_form.php) for a non-fleet customer. A refund returns the whole invoice amount: you can split it across several methods, such as part cash and part card, but the refund is only complete when it adds up to the gross invoice amount. Once it does, the button turns red and reads REFUNDED, the invoice shows in red in the list, and it can no longer be edited, voided or deleted.

## How do I refund an invoice?

1. From the Home Screen, click Invoices → Invoice List, click FINALIZED and open the invoice.
2. Click REFUND. Your shop may ask for a password.
3. Check PAYMENTS RECEIVED HISTORY to see how the customer paid.
4. Choose the refund method, enter the amount, and enter who is giving the refund in Enter Refund By and the reason in Enter Reason.
5. Click Save Refund. Repeat for each method until the total refund equals the invoice amount.
6. Click Exit. If the refunds do not add up, ARM says "Amount does not match. Please complete the refund process."

## How do I undo a refund?

1. From the Home Screen, click Invoices → Invoice List, click FINALIZED and open the invoice.
2. Click REFUNDED to open Refund History.
3. Click Revert Refund and confirm. This is only possible on the same day the refund was made.

![Apply Refund](/images/s124_55fea877.png)
*Apply Refund*