# 48. System Auto Emails

[System Auto Emails](https://autosoftware.company/autoresponder_list.php) are the messages ARM sends on its own when something happens — an invoice is finalized, an appointment is booked, a password is reset. They are split into Admin/Users emails, which go to your own staff, and Retail emails, which go to customers. Each one picks up a header and footer design, so the wording lives here and the styling lives in Email Header & Footer Templates.

## How do I change the wording of an automatic email?

1. From the Home Screen, click System Setup Tools → System Auto Emails.
2. Find the email in the Admin/Users or Retail list — type part of its name in the Search box, or click Show All.
3. Click EDIT in the Action column.
4. Change the Subject and the Email Content. Both are required. Use keywords for anything that differs per customer.
5. Click Preview to check how it will look, then click Save.

![System Auto Emails — Admin/Users and Retail](/images/s95_f8b0a2b0.png)
*System Auto Emails — Admin/Users and Retail*

![Editing a system auto email](/images/s95_e0a4787a.png)
*Editing a system auto email*

## How do I add a system auto email?

1. From the Home Screen, click System Setup Tools → System Auto Emails.
2. Click to add a new one.
3. Set Select Section to Admin/Users if it goes to staff, or Retail if it goes to customers. This is required.
4. Choose the Select Email Design that wraps it.
5. Enter the Name and Subject, both required, and write the Email Content — or pick an existing template under Load from Template to start from.
6. Enter the Sort Order, which is required, and any Notes for whoever maintains it next.
7. Leave the status set to Active and click Save.

## How do I stop an automatic email being sent?

1. From the Home Screen, click System Setup Tools → System Auto Emails.
2. Find the email and click EDIT in the Action column.
3. Set the status to Deactive rather than deleting it, so you can switch it back on later.
4. Click Save.

Related pages: [Add System Auto Email](https://autosoftware.company/autoresponder_form.php)