Voiding and Deleting an Invoice

Void and Delete both cancel an invoice, but they work differently. VOID keeps the invoice, marks it VOID with the date, who voided it and why, returns its parts to stock, and removes its payments without sending a refund to the card processor. DELETE takes the invoice off your records entirely, returns its parts to stock, and refunds card payments at the processor for you; if a card refund fails, the invoice is not deleted. Both can be password-protected, and both can remove the outside part purchases linked to the invoice.

3 how-to answers 1 screenshot Open in ARM Markdown

How do I void an invoice? #

From the Home Screen, click Invoices → Invoice List and open the invoice.
Click VOID. Your shop may ask for a password.
If payments were taken, ARM warns "Payment is received for this invoice, still you want to void this invoice?"
Check Voided By and enter the Reason.
Tick the box to remove the outside part purchases on this invoice, if you want them removed too.
Click VOID. The invoice shows a red VOID label and moves to the Void view of the Invoice List.

How do I undo a void? #

From the Home Screen, click Invoices → Invoice List, click VOID and open the invoice.
Click REV. VOID.
Click Reverse Void. The invoice is active again and its parts come out of stock again.
Check PAYMENT HISTORY. Payments removed by the void may need to be entered again.

How do I delete an invoice? #

From the Home Screen, click Invoices → Invoice List and open the invoice.
Click DELETE. Your shop may ask for a password.
Read the warning. ARM tells you if payments or outside part purchases are linked to the invoice.
Click OK. The invoice is deleted and you go back to the Home Screen.
If ARM says "Sorry you are not allowed to delete this invoice because any one payment is not refunded", a card payment could not be refunded. Refund it first, then delete again.

Voiding and Deleting an Invoice

How do I void an invoice? #

How do I undo a void? #

How do I delete an invoice? #

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