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Traffic Report

Traffic Report shows when work comes through your door, hour by hour, with a separate table for each day of the week. Down the side are the hours of the day; across the top is every occurrence of that weekday in your date range, with an average alongside. Use it to see which hours are genuinely busy, to decide when to put an extra technician on, and to find the quiet stretches worth promoting into.

3 how-to answers 3 screenshots Open in ARM Markdown

How do I run the Traffic Report? #

  1. From the Home Screen, click Reports → Marketing & Business Analysis Reports → Traffic Report. The panel heading carries the range you are looking at — TRAFFIC REPORT FROM ‹date› TO ‹date›.
  2. Click the Date box and pick the period, then click SEARCH.
  3. Click PRINT for a PDF copy. There is no Show All and no spreadsheet download on this report.
Traffic Report date range and filters
Traffic Report date range and filters
Traffic Report print output
Traffic Report print output

How do I find my busy hours on a given day? #

  1. From the Home Screen, click Reports → Marketing & Business Analysis Reports → Traffic Report, set a range of a month or more and click SEARCH.
  2. Scroll to the table for the day you are interested in — Monday, say.
  3. Read down the Avg. Count column rather than any single date, since one quiet Monday can be a public holiday or a closure.
  4. The hours with the highest averages are your real peak. Example: Monday averages 5.25 between 11:00 and 12:00 and 4.5 between 10:00 and 11:00, against 2.25 between 12:00 and 13:00 — the late morning is the rush, and it drops away over lunch.
  5. Check the individual dates across that row to see how consistent it is. Example: the 11:00 to 12:00 row reads 5, 6, 3 and 7 — busy most weeks, with one quieter Monday.
  6. Read the Total row for the shape of the whole day. Example: Mondays ran 37, 35, 26 and 36 jobs, an average of 33.5.
  7. Compare one weekday's Total average against another to see which days carry the shop.
Traffic Report traffic by weekday and hour
Traffic Report traffic by weekday and hour

How do I print the traffic pattern? #

  1. From the Home Screen, click Reports → Marketing & Business Analysis Reports → Traffic Report, set the range and click SEARCH.
  2. Click PRINT. The PDF opens in a new tab with the same tables and the same figures, a couple of weekdays to a page.
About this screen

Pick the range with the tables in mind. Every occurrence of a weekday in the range becomes a column, so a month gives four or five columns per table and a quarter gives thirteen. A month is comfortable; a fortnight is tighter still if you want a close look.

What counts as traffic: an invoice is counted at the hour its record was created — the moment the job was written up at the counter. That is not the same basis as the other reports in this section, which use the date an invoice was finalized, so the figures here will not reconcile against a sales report. Everything written up counts, including work that was never finalized.

The report gives each day of the week its own table, in order from Sunday to Saturday. The weekday name sits in the top-left corner, the dates run across the top, and Avg. Count closes the row. Down the side are fifteen hourly bands, from Traffic 07:00 - 08:00 to Traffic 21:00 - 22:00, and a Total row at the foot.

Each cell is the number of invoices written up in that hour on that date. Avg. Count is the row added up and divided by the number of dates in it. The Total row adds each date's whole day, and its Avg. Count is the average of those daily totals.

A day you are closed still gets a table, filled with zeros across every hour — Sunday in the example shows a single invoice all month, which is what a closed day looks like here rather than a missing table. Where a weekday does not occur in the range at all, the table is replaced by the line *No ‹weekday› data in selected range.*

Two things to keep in mind when reading it. The hourly bands are fixed at 07:00 to 22:00 whatever your opening hours, and an invoice written up outside those hours is not counted in any row or in the Total — so if you open early or close late, check the day's totals here against your own count before relying on them. And the date columns are not always in date order: a date that had traffic can appear ahead of earlier ones, as the 17th does under Sunday in the example, so read the date in each column heading rather than assuming left-to-right is oldest-to-newest.

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