The sheet has four sections. I. VEHICLE DATA asks for LICENSE PLATE #, ODOMETER READING, VIN NUMBER, YEAR, MAKE and MODEL. II. CUSTOMER DATA asks for FIRST NAME, LAST NAME, STREET ADDRESS, CITY, ZIP CODE, EMAIL ADDRESS, BEST TELEPHONE TO REACH YOU and HOW DID YOU FIND US?, the last of which feeds the referral source on the invoice. III. REASON FOR YOUR VISIT TODAY (MARK ALL APPLICABLE) has tick boxes for OIL & FILTER SERVICE, SMOG INSPECTION, A/C ISSUES, BRAKE SYSTEM ISSUES and OTHER REASON (PLEASE WRITE). IV. DATA FOR AGE & MILEAGE RELATED SERVICES explains that some maintenance items cannot be judged by looking at the car and asks the customer to say, under How Many Miles Ago? and How Many Months Ago?, when each of eleven services was last performed: Lube, Oil & Filter, 30k/60k/90k/120k Service-4CYL, Transmission Drain & Refill, Transmission Oil, Filter & Gasket, Transmission Fluid Flush, Diff Fluid - Drain & Refill, Brake Fluid Service, Radiator Fluid, Fuel Injection Cleaning, Fuel Filter and Spark Plug Replacement. The list of services is fixed and cannot be changed from ARM. The tick boxes are printed squares for a pen, not boxes that can be ticked on screen.
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